This Website is owned and operated by Farore Law and SmartLittleWeb, a trading name for Jelerang Limited, Suite One, Park Farm Barn, Brabourne, Kent TN25 6RG, company no. 05043138. Farore law is regulated by the Solicitors Regulation Authority (SRA).
In this Privacy and Cookies Policy “we/our/us” means Farore Law. “You/your” means you as a user of our Website or person providing information to us before you sign an engagement letter with us.
The security and the correct processing of your personal data/information is important to us. Our Privacy and Cookies Policy is designed to help you understand why we process your data (i) through the website; (ii) via email or telephone in advance of the signing of an engagement letter and how we make that data processed by us secure.
In relation to your personal data, Farore Law is a “data controller” which means that we are responsible for deciding how we hold and use personal data about you. We are required under the EU General Data Protection Regulation (“GDPR”) and Data Protection Act 2018 to inform you about how we hold and use that data – and that information is set out in this Policy. Any engagement letters provided to clients will contain details of our Data Protection Policy in relation to data provided after the signing of the engagement letter.
The following information describes our practices regarding any personal information/data that you provide to us through www.farorelaw.co.uk (our Website) or via the telephone or by email prior to the signing of an engagement letter.
If you have any questions regarding our Privacy and Cookies Policy, please contact us at: [email protected]
By using our Website or contacting us prior to becoming a client you agree to the collection and use of your personal information by us in accordance with our Privacy and Cookies Policy. If you do not agree to the terms of our Privacy and Cookies Policy, please do not provide us with any information in advance of becoming a client and do not use the Website.
We do our best to keep all personal data correct and up to date. You should let us know if you believe the information we hold needs to be corrected or updated, preferably via email.
- INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following information about you:
1.1.1 information such as your name, address, e-mail address, job title and organisation for which you work which you provide when you ask to be added or consent to being added to our mailing list or when you give us your details at a meeting or on a phone call;
1.1.2 other limited biographical information which is of relevance which you have provided to us via e-mail, in person or on a phone call;
1.1.3 statistical data about which of our e-mails you have viewed and whether you have accessed other links in our e-mails;
1.1.4 information that you provide when registering on our Website or submit via our Website, for example when answering or taking part in online surveys;
1.1.5 correspondence, or a record of it, if you should contact us; and
1.1.6 statistical data about your browsing actions and patterns, which does not identify you. This means information about your computer and your use of our Website, including (where provided or available) your IP address, unique mobile device identifier (UDID), International Mobile Equipment ID (IMEI), Android ID, device MAC address, browser information, operating system, timestamps, the pages that you request, applications downloaded, and the resources that you access.
- KEY PRIVACY PRINCIPLES
We will comply with our obligations under relevant data protection legislation (as set out above) which provides that the personal information we hold must be:
Used lawfully, fairly and in a transparent way
Collected only for valid purposes that we have explained to you and not used in any way that is incompatible with those purposes
Relevant to the purposes we have told you about and limited only to those purposes
Accurate and kept up to date
Kept only as long as is necessary for the purposes we have told you about
- HOW WE USE YOUR INFORMATION
3.1 We use the information you provide if:
(i) you have consented to its use;
(ii) if we consider the use not to be detrimental to you, within your reasonable expectations, having a minimal impact on your privacy and necessary to fulfil our legitimate interests; or
(iii) if we are otherwise required or authorised by law to do so.
3.2 We use information held about you in the following ways:
3.2.1 to provide and improve our services to you;
3.2.2 to ensure that the Website is presented in the most effective manner for you and for your computer;
3.2.3 to ascertain who accesses or views our Website and when;
3.2.3 to send you relevant marketing materials, including legal updates and invitations to seminars and other events;
3.2.4 to answer any questions you pose through the Website
3.2.5 to answer your questions and improve the Website;
3.2.6 to notify you about changes to our Website;
3.2.7 to undertake an initial meeting or an initial assessment of your case for the purposes of possibly representing your or giving you legal advice should you become a client of us.
3.2.8 to provide you with updates on our Website, or via email;
3.2.9 to provide your with marketing materials where relevant to what we do and you agree to this when signing up to this service; and
3.2.8 to provide you with any services that you request from us (e.g. online updates via the Website) or to provide you with any information you require about the way in which we provide our services, how we charge for them and any other information you require when thinking about whether or not to become a client of ours.
- HOW WE SHARE YOUR INFORMATION
4.1 We may share your personal information with third parties in the following circumstances:
4.1.1 in order to log details of calls and emails made or sent to us prior to you becoming a client. Those third parties being consultants of ours who provide case management, accounts and website management services only.
4.1.2 for marketing purposes where you consent to this;
4.1.3 to our service providers for the purpose of: managing or administering certain aspects of our Website and mailing list; for analytics purposes; and to help us develop new services;
4.1.4 to protect the rights, property or safety of us or other Website users;
4.1.4 where we are obliged, or permitted, to do so by applicable law, regulation or legal process; or
4.1.6 if we (or substantially all of our assets) are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets.
With your permission, we may send you information and marketing materials that may be of interest to you. You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to opt out of such processing by contacting us by post or email at the address set out below or by using the “unsubscribe” option included in our emails.
- WHERE WE STORE YOUR INFORMATION
5.1 We strictly limit access to your personal information to those who we believe reasonably need to come into contact with that information in order to carry out their jobs. Your personal information may be stored on the Insight Case Management system used by us.
5.2 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by persons operating outside the EEA who work for us or a third party engaged by us. By submitting your personal information to us, you agree to such transfer, storing or processing.
5.3 We will take all steps reasonably necessary to ensure that your personal information is treated securely at all times and in accordance with our Privacy and Cookies Policy.
5.4 Unfortunately, the transmission of information via the internet is not completely secure regardless of who makes the transfer and how it is done. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website and any transmission is at your own risk.
5.5 In relation to information relayed to us via email or which is stored on a computer is kept as securely as is reasonably possible using security protection mechanisms on all relevant computers.
5.6 In relation to details relayed in phone conversations any hard copy notes will be kept in a secure location.
5.7 We will retain your information for as long as is necessary to fulfil any of the services we provide or to comply with applicable legislation, regulatory requests and relevant orders from competent courts.
- HOW LONG WE STORE YOUR INFORMATION
We will only retain personal information for as long as is necessary to fulfil the purposes for which we collected it. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of personal data, the purposes for which we process data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, it is standard practice for a law firm to retain data of clients or prospective clients for 6 years in order to comply with regulatory and civil rules relating to time limitations.
- YOUR RIGHTS
Individuals have the right of access under data protection law to the personal data that we hold about them. They may also in certain circumstances have the right to review, verify, correct or request erasure of personal information, object to the processing of personal data, request the restriction of processing of data or request that we transfer a copy of their personal information to another party. You may also make a data subject access request. If you have any queries about these rights, please contact Suzanne McKie at Farore law: [email protected]
8.1 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
8.3 We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into areas of our Website.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
8.4 You can control which cookies you get and which you keep on your device through your browser settings. Unless you have adjusted your browser settings so that it will refuse our cookies, our system will issue cookies when you visit our Website. However, if you do not accept cookies you may not be able to take advantage of certain features of our Website.
8.5 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website.
Our Website may contain links to and from other websites and services, in particular in our Insights and Events Section. We are not responsible for the privacy practices or the content of any third party sites. Please check the individual Privacy and Cookies Policy of any such websites or services before you submit any personal information to them.
We may from time to time use third party advertisers or sponsors on our Website. In the event that we do so we will not disclose identifiable information about individuals but we may provide them with aggregated information about our users.
- CHANGES TO OUR PRIVACY AND COOKIES POLICY
We occasionally modify our Privacy and Cookies Policy and any changes we may make to it in the future will be posted on this page and, where appropriate, notified to you by e-mail or other message.